Contact our support team at sales@foraneprime.co.za with your full name, order number, a description of the issue, and photographs if applicable. We'll guide you through the rest.

Orders may only be cancelled before they have been processed or dispatched. If your order has already shipped, our standard returns process will apply.

Once your return has been received and inspected, we'll notify you of the outcome. Approved refunds are generally processed within 5–10 business days. Additional time may be required depending on your financial institution. Refunds are issued via the original payment method wherever possible.

To be eligible for a return, your item must be returned within the applicable return period, unused and in resalable condition, with original packaging, manuals and accessories where applicable, along with proof of purchase or your order number.

For hygiene and safety reasons, certain products cannot be returned unless defective. These include opened personal hygiene products, items damaged through misuse or normal wear and tear, products not in their original condition and packaging, and gift cards or promotional items.

Please contact us within 7 days of delivery. Where a product is found to be defective, materially damaged, or not as ordered, you may choose to have it repaired, replaced, or receive a full refund — in line with the Consumer Protection Act. Photographic evidence may be requested to process your claim.

Yes. In accordance with Section 44 of the Electronic Communications and Transactions Act (ECTA), you may cancel an online order within 7 days of receiving your goods — provided the item is unused, in its original condition and packaging with all accessories included. Please note that return shipping costs are the customer's responsibility unless the product is defective or incorrect.

At ForanePrime, we are committed to providing quality products and exceptional customer service. If you are not completely satisfied with your purchase, we're here to help.

Depending on the merit of the case, we usually take things via the communication channels first. So contact us first, we will take it from there

Have further questions? Contact us

We will send you a tracking number to your email once your package has been shipped. Please track your order using the couriers tracking page.

In most cases, you will not be charged any customs fees.